1. What form of payment does American Sunglass accept? American Sunglass accepts Visa, Master Card, American Express, Discover and Pay Pal. Contact us at 1-800-243-5196 email us if you wish to pay in a method not offered in our checkout or have questions about payments.
2. When does my order ship? Orders placed before 2:00 p.m. on business day’s ship that day. Orders placed after 2:00 p.m. and on weekends and holidays ship the next business day.
3. What does American Sunglass charge for shipping? The standard shipping charge for USPS priority is $7.99 to any U.S. address with a zip code. We also offer UPS delivery service which will determine the shipping costs based on your location. This information will is calculated before payment during checkout.
4. Can I get assistance with my order? We are happy to assist you with an order from American Sunglass. Please contact us by phone at 1-800-243-5196 Mon-Fri from 10-6 p.m. Otherwise please email us with your phone number, the best time to call, and your time zone, and we will contact you promptly.
5. How long is the warranty? Any item purchased from American Sunglass is covered by the manufacturer's warranty. If you have any concerns with your purchase, we will do everything we can to repair or replace the item within 30 days of the purchase date. After 30 days, warranty service must be obtained directly from the manufacturer.
6. What is your return policy? Any item purchased online at AmericanSunglass.com may be returned WITHIN 30 DAYS from the date of the original invoice. The merchandise returned to us must be received in our warehouse before the 30th day. The merchandise must be in its original condition with the original packaging and documentation. Worn, broken and abused merchandise is non returnable. Freight is non refundable, however in the event that we shipped you the wrong item, and in this instance only, your freight charges will be refunded. Credit will be issued upon inspection of the returned goods and may take 7-10 days to process.
7. Can I track my order? When you place an order with American Sunglass, we send an order confirmation by email to the email address you provided during your purchase on our website. When your order ships, you will receive a shipping confirmation email with a tracking number within 24 hours of ship time. You can use the tracking number to follow your purchase through its journey.
8. What is the best way to contact American Sunglass? In our experience, email is the best way to contact us. We answer emails promptly and can get back to you without requiring that you are available by phone. Having questions in writing often helps avoid having to contact you for clarification and gives us information we need to research a question. If you would like to speak to us, please email us with your phone number, the best time to call, and your time zone, and we will call you promptly.
9. Can I place an order by phone? We welcome phone orders at American Sunglass. Just call us at 1-800-243-5196 Mon-Fri 10-6pm EST to place an order by phone. If you get transferred to voice mail during those hours, it means we are on the phone with another customer. Just leave a message with your name, phone number, and the best time to reach you and we will get back to you as soon as possible. You may also email us and we will contact you.
10. Does American Sunglass match prices? If we can verify the price you found and that the item is in stock and available to ship, we will do everything we can to match the price and earn your business. Call us at 1-800-243-5196 Mon-Fri 10-6pm EST or email us and we will do our best to match our competitor's advertised price.
If you have any questions, please contact us at 1-800-243-5196 Mon-Fri 10-6 pm EST or send us an email
2. When does my order ship? Orders placed before 2:00 p.m. on business day’s ship that day. Orders placed after 2:00 p.m. and on weekends and holidays ship the next business day.
3. What does American Sunglass charge for shipping? The standard shipping charge for USPS priority is $7.99 to any U.S. address with a zip code. We also offer UPS delivery service which will determine the shipping costs based on your location. This information will is calculated before payment during checkout.
4. Can I get assistance with my order? We are happy to assist you with an order from American Sunglass. Please contact us by phone at 1-800-243-5196 Mon-Fri from 10-6 p.m. Otherwise please email us with your phone number, the best time to call, and your time zone, and we will contact you promptly.
5. How long is the warranty? Any item purchased from American Sunglass is covered by the manufacturer's warranty. If you have any concerns with your purchase, we will do everything we can to repair or replace the item within 30 days of the purchase date. After 30 days, warranty service must be obtained directly from the manufacturer.
6. What is your return policy? Any item purchased online at AmericanSunglass.com may be returned WITHIN 30 DAYS from the date of the original invoice. The merchandise returned to us must be received in our warehouse before the 30th day. The merchandise must be in its original condition with the original packaging and documentation. Worn, broken and abused merchandise is non returnable. Freight is non refundable, however in the event that we shipped you the wrong item, and in this instance only, your freight charges will be refunded. Credit will be issued upon inspection of the returned goods and may take 7-10 days to process.
7. Can I track my order? When you place an order with American Sunglass, we send an order confirmation by email to the email address you provided during your purchase on our website. When your order ships, you will receive a shipping confirmation email with a tracking number within 24 hours of ship time. You can use the tracking number to follow your purchase through its journey.
8. What is the best way to contact American Sunglass? In our experience, email is the best way to contact us. We answer emails promptly and can get back to you without requiring that you are available by phone. Having questions in writing often helps avoid having to contact you for clarification and gives us information we need to research a question. If you would like to speak to us, please email us with your phone number, the best time to call, and your time zone, and we will call you promptly.
9. Can I place an order by phone? We welcome phone orders at American Sunglass. Just call us at 1-800-243-5196 Mon-Fri 10-6pm EST to place an order by phone. If you get transferred to voice mail during those hours, it means we are on the phone with another customer. Just leave a message with your name, phone number, and the best time to reach you and we will get back to you as soon as possible. You may also email us and we will contact you.
10. Does American Sunglass match prices? If we can verify the price you found and that the item is in stock and available to ship, we will do everything we can to match the price and earn your business. Call us at 1-800-243-5196 Mon-Fri 10-6pm EST or email us and we will do our best to match our competitor's advertised price.
If you have any questions, please contact us at 1-800-243-5196 Mon-Fri 10-6 pm EST or send us an email
Copyright 2011 AmericanSunglass.com All Rights Reserved.